What do we do with the feedback we receive?
We pass on the results of these surveys to the hospital, commissioners and Local Maternity and Neonatal Service leaders. We flag up any trends in comments (positive or negative) and follow these up with the maternity department, hospital management, regional commissioning body, Local Maternity and Neonatal Service leaders or Healthwatch (a 'watchdog' for health services).
Our Feedback survey is anonymous, so you will not get any individual response to your comments - but you are welcome to contact us to discuss your experience in more detail. You might also wish to ask JPUH for a 'birth debrief' with a senior midwife.
See our blog posts for updates on what we're doing and how your feedback is helping shape maternity services!
We are always looking for more people (parents, co-parents and partners!) to get involved, it can be as simple as helping us put up posters in GP surgeries, or talking to new parents at baby groups, right through to social media management, analysing survey responses and presenting at meetings.
Please contact us via this page or email email@example.com if you would like to hear more about what we do.