Postnatal survey - Birth Voices East (Maternity Feedback)

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Maternity Care Survey
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Detailed Postnatal Care Survey

In the 100+ responses from our main survey, Ward 11 care generally gets the lowest satisfaction ratings. So we are trying to find out what exactly needs to be done to make women - and birth partners - feel they are receiving the best care possible!

* Indicates required field

Birth Month *

1) General Care on Ward 11

Did you feel safe and secure? *

Yes Mixed No

Were you treated with respect and dignity? *

Yes Sometimes/mixed No

Were you treated with kindness and understanding? *

Always Mostly Sometimes Rarely/never Don't know/can't remember

Did the staff examining you/your baby introduce themselves to you? *

Always Mostly Sometimes Very few or none I don't know/can't remember

Did you know the difference between staff roles and what they could/couldn't help you with? (Eg senior/student midwife, healthcare assistant, breastfeeding specialist) *

Yes always Mostly Some of them No, I wish i knew but I just asked whoever i saw first No, but It doesn't matter as its their job to find someone else if they can't help Don't know/can't remember

Did you have confidence and trust in the staff caring for you and your baby? *

Yes I felt in safe hands Mostly Not entirely Not at all

Were the staff open to your questions? *

Yes No

Were you at any point left alone by staff at a time when it worried you? *

Yes No

Comments/further details on this section (optional) *

2) Information about facilities and available support

As part of being welcomed onto the ward, or within a reasonable time, were you told about the following:

When you arrived on the ward, which of these were you told about? *

Mealtimes and arrangements Availability of drinks and snacks outside of mealtimes? (There is a fridge with sandwiches and yogurt. Drinks and toast are available 24hrs a day) Location of toilets and bathrooms What to do with baby if you go to the toilet or shower etc What to push the call buzzer for Who your named midwife is That breastfeeding support is always available That a specialist 'women's health' (pelvic floor) physiotherapist visits daily, who you can ask to see/be referred to? When visiting hours are How many visitors are allowed and whether children are allowed etc) How to access pain relief or manage pain

Would it have been useful to have a poster near your bed with all this information? *

Yes No

Comments (optional) is there anything else you wish staff had told you? *

3) Care for the physical and emotional impact of giving birth

When you rang the call buzzer, did you get assistance within a reasonable amount of time? *

Yes always Mostly Mixed Rarely/never Can't remember/not relevant

When you asked for help, were the staff mostly... *

Caring and happy to help Rushed but efficient Rushed and uncaring/rude Mixed attitudes Can't remember/not relevant

Did you get enough information about? *

How to care for yourself physically after the birth (e.g. how to keep stitches clean) Mental health: signs of depression beyond the 'baby blues' and who to contact with any concerns Looking after baby's needs

Was pain relief available when you needed it? *

Yes always Mostly Rarely Never Not Applicable

If you (or your baby) had any physical or emotional issues that became clear DURING your time on ward 11, were you satisfied with how these were cared for? *

Yes very Mostly Partly/mixed No Can't remember/Not relevant

Did you or your baby have any physical or emotional issues that became clear AFTER you left hospital? *

Yes No

Was there anything that could have been done on Ward 11 to identify or help prevent any problems? *

Yes No I don't know/not relevent

Optional comments on this section *

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If you'd like to give feedback but don't want to complete the survey, you can complete this form:

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